Frequently asked questions
How do I place an order?
Add the products you want to your basket and go to the checkout. Enter your details and delivery address, choose a payment method and complete your payment. You will then receive an order confirmation by email.
Which payment methods can I use?
You can pay at Effektiv with iDEAL, PayPal or Bancontact. You choose your payment method in the final step of the checkout.
Is it safe to pay in the webshop?
Yes. Your payment is processed over a secure connection in a safe payment environment. You confirm the payment with your own bank or with PayPal.
How much does shipping cost?
Orders over €50 ship free of charge. For smaller orders, the shipping costs are shown at checkout before you pay.
How can I track my order?
As soon as your order has been dispatched, you will receive an email with tracking information so you can follow your parcel until it is delivered.
Which countries do you ship to?
We ship to every country you can select at checkout. If your country is not listed, send us a message and we will see what we can do.
Can I return my order?
Yes. As a consumer you have a 14-day right of withdrawal from the day you receive your order. You can return unused products in their original packaging. Return shipping is at your own expense, unless the product is defective. Please register your return via the contact form first and include your order number.
My product is damaged or defective. What now?
We are sorry to hear that and will gladly put it right. Take photos of the packaging and the product, then get in touch via the contact form as soon as possible, quoting your order number. If a product is defective, we cover the return shipping.
How do I use the products safely?
Always read the label before use and follow the directions, dosage and safety instructions it gives. Keep the products out of the reach of children and store them in their original packaging.
How does a business account work?
You apply for a business account using the form on the Business account page. We review your application, and once it is approved we place your account in a discount tier. From then on you automatically see your business prices whenever you are logged in, in the same webshop.
Do I get a discount for ordering more?
Yes. Many products are also available in larger packs of 6 or 12 units. These come with a discount, which you can see straight away on the product page.
Which languages is the webshop available in?
The webshop is available in Dutch, English and German. You can switch language at any time using the language selector on the website.