How we ship your order
Shipping costs
Orders over €50 ship free of charge. For smaller orders, the shipping costs are calculated at checkout, so you know exactly where you stand before you pay.
Processing
We process orders on working days. After placing your order you will receive a confirmation by email, and we then carefully prepare your parcel for dispatch.
Tracking your parcel
As soon as your order has been dispatched, you will receive an email with tracking information, so you can see exactly where your parcel is.
International
We ship to every country you can select at checkout. If your country is not listed, get in touch and we will see what we can do.
Damaged parcel
Has your parcel arrived damaged, or has a product leaked or broken? We will gladly put it right. Here is what to do:
- Take photos of the packaging and the damaged products.
- Keep the packaging and the products until we have dealt with your report.
- Contact us via the contact form as soon as possible, quoting your order number.
We will look into your report and work with you to find a suitable solution.